FAQ

Can’t find an answer to your question? Get in touch with us.

• How can I get in contact with a dealer or distributor? Shopping

  We offer an easy way for you to find a dealer or distributor in your area on our Where To Buy page.

• Why is there no buy now button when I view a product? Shopping

  If there is no “Buy Now” button on a product page, we are either out of that item for the season, or we do not stock it in our online store. Please call our retail office for further assistance at 580-249-4449.

• The price lowered on something I purchased. Can I get a refund? Shopping

  At Johnston Seed Company, we are committed to providing our customers with transparent and fair pricing. We understand the importance of accurate pricing for maintaining trust and integrity in our relationships with our customers. Therefore, we have implemented a no price correction policy.

  Once a purchase has been made and the transaction is completed, we do not make retroactive price adjustments or corrections, regardless of subsequent changes in the advertised price or promotions.

  We strive to ensure that our pricing is competitive and reflective of market conditions. However, prices may occasionally change due to factors beyond our control, such as supplier costs, economic conditions, or promotional events.

  We believe that maintaining consistency and fairness in our pricing policies is essential for building trust and loyalty among our customers. We appreciate your understanding and cooperation in adhering to this policy.

  If you have any questions or concerns regarding pricing or any other aspect of your shopping experience with us, please feel free to contact our customer service team.

• Where can I purchase your products? Shopping

  There are several ways you can purchase our products! Shop our online store 24/7; visit our headquarters in Enid, Oklahoma; or contact one of our authorized dealers and distributors for one-on-one support.

• How can I track my order/shipment? Shopping

  By logging in to our online store, you can track where we are in the order fulfillment process. Once we have shipped your order, you will receive tracking information.

• What is your return/exchange policy? Shopping

  Before returning any purchases, please contact us at johnseed@johnstonseed.com for return authorization. All seeds returned for credit are charged a 15% restocking fee. We reserve the right to refuse acceptance of any material returned for a refund. If a customer finds any damage when unloading material, it will be their responsibility to obtain the necessary verification from the carrier and file a claim accordingly.

• How soon will I receive my Johnston Seed purchase after ordering? Shopping

  For domestic orders, please allow 3-5 business days for in-stock items to be shipped.

  For international orders, please contact us at johnseed@johnstonseed.com for further information.
  Due to various restrictions on shipping agricultural products internationally, special arrangements must be made to ship outside the United States with the purchaser agreeing to pay the associated costs.

• Do you offer warranties? Shopping

  Customers must make any claims for errors involving shortage or omission in writing via email within 10 days after receipt of shipment. Liability is limited to replacement or refund of purchase price.